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For context KB3114409 was that update for Microsoft Outlook which caused it to get stuck into safe mode. Link

When I try to uninstall this update from machines using WUSA.exe and this command:

wusa /uninstall /kb:3114409 /quiet /norestart

I am told that the update could not be found on the computer. However, if I check it through the Control Panel I can see it and uninstall it that way.

I believe this is something to do with the fact we have a 32-bit installation of Microsoft Office on a 64-bit version of Windows which is why using WUSA fails.

Can anyone shed some light on this?

Jake
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  • You need to indicate you want to remove the x86 update your current syntax is indeed assuming x64 which is indeed not installed – Ramhound Jan 05 '16 at 11:57
  • @Ramhound, how do I specify the x86 package? – Jake Jan 05 '16 at 13:09
  • I would assume adding [`-x86`](https://support.microsoft.com/en-us/kb/934307) then the file extension of the actual [update](https://support.microsoft.com/en-us/kb/3114560) file would do it. – Ramhound Jan 05 '16 at 13:22
  • @Ramhound. I'm not quite sure I understand you. I tried the switch /kb:3114409-x86.msu and it just gave me the usage information. – Jake Jan 05 '16 at 14:48

1 Answers1

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WUSA is only used for Windows updates and patches, not Office. You can use MSIEXEC in the following fashion:

msiexec /i {90140000-0011-0000-0000-0000000FF1CE} MSIPATCHREMOVE={14CDCBF7-3CCC-42E2-A5BB-2D4926E16FAA} /qn

You should likely force close Outlook prior to uninstallation. But I haven't tried without closing.

Sources:

https://social.technet.microsoft.com/Forums/office/en-US/8a042082-f71d-4939-824b-ea1946ae95f9/wusa-uninstall-kb3114409-quiet-norestart?forum=outlook

http://blog.jocha.se/tech/uninstall-outlook-kb3114409

Ben
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