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I want to refresh/reset my PC. I go to advanced startup and choose restart now and it reboots my PC to the troubleshooting tools. I choose the option to refresh my PC (keeps files) but it shows that I need to sign in as an administrator and says “but there aren’t any administrator accounts on this PC.”  I already enabled the hidden administrator account of Windows 10 and my other account also has admin privileges but it doesn't show any of these accounts.

I searched for a solution to my problem and a guide pointed that I should choose the "Command Prompt" option instead of the "Refresh/Reset PC" option. I tried to follow that guide and the same problem occurs showing that I need to login as an administrator.

problem encountered

My PC is currently running Windows 10 64-bit. I am also currently downloading the Windows Fall Creators Update hoping that this update is the solution to my problem.

Mureinik
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Jopeth Deza
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  • Did you upgrade to Windows 10 1709 successfully? The Media Creation Tool is also available to upgrade to Windows 10 1709. https://www.microsoft.com/en-us/software-download/windows10 – Waka Oct 26 '17 at 08:23
  • @KarenHu I'm still downloading the update at the moment hoping that the update will fix this problem. – Jopeth Deza Oct 26 '17 at 08:55
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    Possible duplicate of [Windows 10 recovery without local administrator](https://superuser.com/questions/1120601/windows-10-recovery-without-local-administrator) – G-Man Says 'Reinstate Monica' Nov 26 '17 at 06:17

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