Why does BlueJeans sometime fail to show the screenshare and instead display a grey window?

Asked Feb 28 '20 at 21:15

Active Feb 28 '20 at 23:16

Viewed 171 times

In the screenshot below, a participant is sharing their screen but on my computer I see a dark screen instead (whereas I do see the participant's screen share when using BlueJeans on my iPad):

I use BlueJeans 2.18.39.0 with Windows 7 SP1 x64 Ultimate.

Everything works fine on the iPad, aside from being low definition:

enter image description here

edited Feb 28 '20 at 23:16

asked Feb 28 '20 at 21:15

Franck Dernoncourt

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Have you contacted bluejeans support? – Moab Feb 28 '20 at 21:45
@Moab yes, waiting for the reply. – Franck Dernoncourt Feb 28 '20 at 23:21

Why does BlueJeans sometime fail to show the screenshare and instead display a grey window?

0 Answers0