1

Edit: Fixed the issue The issue was of incompatible hdd caddy. Changed the caddy for a new one. The blue screen error and the System process using too much cpu both got fixed.

Whenever I try to update or install Windows 10 I get this blue screen sometime once sometime multiple times. The error code I get on blue screen is:

Driver Power State Failure

Then after sometimes the Windows boots up normally.

Now after installing Windows I see System process using too much CPU like 15-30% sometimes. Is it related to that Blue Screen error or some other issue?

Task manager screenshot

Using process explorer I got that ACPI.sys is using CPU.

process explorer screenshot

blue screen error

abd
  • 11
  • 4
  • 1
    Try the advice in [this answer](https://superuser.com/a/1635684/8672). – harrymc Mar 25 '21 at 11:17
  • @harrymc did chkdsk and got: Windows has scanned the file system and found no problems. No further action is required. – abd Mar 25 '21 at 11:28
  • @harrymc I have latest 20h2 version installed using iso. Should I do the inplace upgrade of same version from within the window? I previouly did was install windows 1709 and then later updated to 20h2 using iso file from within the window – abd Mar 25 '21 at 11:38
  • 1
    Do first the other advice in my linked answer. – harrymc Mar 25 '21 at 11:40
  • @harrymc they showed no error – abd Mar 25 '21 at 12:18
  • Before trying the inplace upgrade (carefully), see if in the folder `C:\Windows\Minidump` you have a `.dmp` file dating from the crash. If you do, analyze it, or if you want me to have a look, zip it and post it online (dropbox or any other). – harrymc Mar 25 '21 at 12:24
  • @harrymc there is no Minidump folder – abd Mar 25 '21 at 12:50
  • Impossible - perhaps it's hidden. Otherwise, inplace upgrade may help. – harrymc Mar 25 '21 at 12:54
  • @harrymc checked show hidden files. In C\Windows there is no folder with name Minidump even hidden one – abd Mar 25 '21 at 13:40
  • If you get another BSOD, take a screenshot with your phone. – harrymc Mar 25 '21 at 13:53
  • @harrymc edited into the post check now – abd Mar 25 '21 at 18:33
  • A driver apparently entered sleep and didn't respond. It's sometimes symptomatic of a bad driver. Check for recent enough drivers on the manufacturer's website for the motherboard and GPU. Another try is to run *Power Options > Choose what the power button does > Change settings that are currently unavailable* and turn off "fast startup (recommended)". Lastly, boot in Safe mode and retry the upgrade. – harrymc Mar 25 '21 at 21:02
  • @harrymc The issue was of incompatible caddy which had my hdd. Changed the caddy and it got fixed. Thanks for help though – abd Mar 28 '21 at 16:58
  • Bad hardware would be indistinguishable from a bad driver. – harrymc Mar 28 '21 at 19:20

2 Answers2

0

ACPI.sys is a driver for power management, PnP devices, USB etc. And DRIVER_POWER_STATE_FAILURE is an error often linked to corrupted drivers. FIX?: Go into "Device Manager" and look for a driver with a exclamation mark. That driver should be the problem.

To fix the problem try updating the driver.

Hope it helps.

Your friend
  • 15
  • 4
  • 1
    There is no driver with exclamation mark. Plus whenever i update a driver it shows already on latest version – abd Mar 25 '21 at 11:23
  • Well at least one of your drivers is problematic, try to find it and disable/replace it. – Your friend Mar 25 '21 at 17:26
  • on process explorer it shows acp.sys how to find which one is problematic? – abd Mar 25 '21 at 18:26
0

Try following the steps performed in the link given below. I hope it solves your problem. https://computerverge.com/driver-power-state-failure/

shaheer haq
  • 1
  • As it’s currently written, your answer is unclear. Please [edit] to add additional details that will help others understand how this addresses the question asked. You can find more information on how to write good answers [in the help center](/help/how-to-answer). – Community Jun 21 '23 at 11:12
  • While this link may answer the question, it is better to include the essential parts of the answer here and provide the link for reference. Link-only answers can become invalid if the linked page changes. - [From Review](/review/late-answers/1196123) – Greenonline Jun 21 '23 at 11:17