A friend's Xbox One controller suddenly stopped working on Windows 11 so I've been helping to troubleshoot.
Connecting the controller to the Windows 11 PC results in a USB Device could not be identified message. In Device Manager the controller shows up under Other Devices > Controller instead of the usual placement under the Xbox Controllers or even Human Interface Devices.
Through some googling found some troubleshooting suggestions but have tried them all with no good result. This includes the usual steps of running the Windows troubleshooter, uninstalling the controller drivers through Device Manager and then trying to reinstall both automatically via USB connection (still showed up as "could not be identified") and selecting the default drivers via Device Manager manually. The obvious steps were taken too, like trying another cable, different port, different controller. Through those steps we were able to discover that it seems specifically Xbox Controllers face the issue as we were able to get a PlayStation 4 controller working through the same port and same cable, but every Xbox controller had the same problem as the first. The problem was the same over wired and wireless connections; trying to pair over Bluetooth the Xbox controller is listed as usual in the Add device list, but after initial connection just stops working or disconnects.
Reaching the end of my abilities with Windows I tried a system restore to a couple of weeks ago, before the issue started, but that resulted in the same problem. As a last ditch effort I reinstalled the drivers for the USB controller of the PC's motherboard hoping that'd restart something into recognising the device, but still nothing.
I'd like a clearer idea of how I can completely reinstall whatever drivers govern the recognition/connection for these Xbox controllers, but haven't been able to find anything concrete online so far, even where to get the correct drivers without them being auto-installed by Windows, any ideas?
