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Not sure if this is the right Stack Exchange site, but I bought a brand new ASUS K55N laptop (6 GB RAM) but it says only 1.46 GB is usable. Info:

  • Windows 8.0 x64
  • System reports 6 GB but only 1.46 usable
  • msconfig Boot tab does NOT have memory checked in advanced options
  • BIOS reports 2018 GB RAM
  • Called ASUS, apparently this model has 1 2 GB stick and 1 4 GB stick
    • This led me to believe that the 4 GB stick was corrupt but I ran the Windows memory diagnostic utility and came back with no errors.

Any thoughts? Other things I should try?

UPDATE:

  • Just saw that it has 4 GB as hardware reserved! That can't be right? How can I fix that?
Hennes
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Hershizer33
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  • Did you check the BIOS settings? Also, try removing one of the RAM stick and test it on the both slots. Then repeat the same procedure for the other stick. – and31415 Jan 26 '14 at 00:10
  • Well so I opened up the laptop and it has the 2 GB on top and the 4 GB on bottom. I switched them, and when I rebooted it now said 6 GB (3.7 available). This tells me that the actual physical bottom RAM slot is defective, as whatever is in it is not usable. Anyone agree? – Hershizer33 Jan 26 '14 at 01:59

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