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I've got new laptop and I've been trying to install Ubuntu dualboot alongside with Windows 10.

I'm in GRUB menu after boot USB where options are:

  • Try Ubuntu without installing
  • Install Ubuntu
  • OEM install
  • Check disc for defects

Whatever I choose I get a black screen after it.

I tried lot of stuff while I was searching for a solution. In UEFI I set SATA to AHCI, turned off Secure Boot and Fast Boot.

I tried edit the command from GRUB replacing quiet splash with nomodeset, nvidia.modeset=0 or nouveau.modeset=0. Nothing helped.

I used Ubuntu on my old laptop and everything works just fine. I also tried to boot from the USB drive from another PC and it works. So there is no problem in the USB media.

I've got new Asus ZenBook Pro 14 UX480

  • CPU Intel Core i7 8565U Whiskey Lake
  • GPU Nvidia GeForce GTX 1050 Max-Q

Thanks for any advice!

Vlada Dusek
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  • Make sure you're booting in UEFI mode then add `nomodeset`. This is all you need to run a live session (and install) with a generic video mode. Later you need to boot with the same parameter and install Nvidia drivers. This assumes the media you're booting is working fine. –  Apr 29 '19 at 12:55
  • What version of Ubuntu? If it's an issue with ACPI tables you might just need a newer kernel? This user says 18.10 worked for them: https://www.reddit.com/r/linuxhardware/comments/a3ddg6/anyone_installed_linux_on_a_asus_zenbook_pro_1415/eblbytq/ – nyov Aug 27 '19 at 04:51
  • It could also help to know if it has _hybrid graphics_ (integrated intel gpu as well as that nvidia); and if so, see if you can disable one or the other in the BIOS. – nyov Aug 27 '19 at 05:03
  • Try turning secure boot back on. I've never had to turn secure boot off and, in fact, it's explicitly required for my system that also runs Windows 11. – mchid Mar 08 '22 at 23:39

5 Answers5

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TL;DR - Add "acpi=off" to kernel command line.

The nomodeset option is used for a "safe graphics" install, but maybe your issue isn't related to graphics.

In the past, I have had success in this situation by trial and error with the following:

  • modify kernel cmdline settings, press 'e' at the GRUB menu, and replace "quiet splash" (as you have done) with "noacpi acpi=off".
  • update BIOS/UEFI firmware.
  • change various BIOS settings related to power management and other devices.
  • disable eveything in the BIOS that is not required.
  • change various settings related to security/hard drive
  • plug in an external monitor.
  • try a different flash drive, even though you mention that the drive works fine on a different PC.
  • Try a newer version of Ubuntu - I'm assuming that you're using 18.04 - 19.04 is awesome too.
  • use a usb-serial adaptor to output console to a serial console.

Ubuntu 18.04.3 LTS uses kernel version 5.0, so you can find the full list of kernel cmdline parameters here (search for X86, or options that start with 'no' or 'dis'):

From above link, other options that might help: nosmep nosmap nosmt nolapic nopcid noapic nolapic nomodeset dis_ucode_ldr pci=nobios pci=noacpi

If you are successful, please post what works for you. Booting on the latest hardware has always been a battle with Linux because manufacturers are balls. At least you usually don't have to compile your own kernel these days.

ThankYee
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  • I tried the suggested boot command options with Ubuntu 19.04 - they work! Thanks for your list of possible pitfalls. Before I saw your answer I stumbled upon another thread in an ASUS board where `acpi=off` was suggested. This works as well. – pixelbrackets Aug 28 '19 at 19:25
  • Thanks @pixelbrackets, I have updated the post. According to the docs, it looks like noacpi might not be useful on ARM, and noacpi is now deprecated in favour of acpi=off. – ThankYee Aug 30 '19 at 10:00
  • You can debug what exactly doesn't work with the info provided [here](https://wiki.ubuntu.com/DebuggingACPI) – Aistis Mar 25 '21 at 10:40
  • This also worked for me for Debian 11.2 using an Intel integrated GPU. The graphical GRUB boot menu for the installer would show, but I would only get a black screen afterwards until I added `noacpi acpi=off`. – Akeo Jan 12 '22 at 16:47
1

I had the same problem with my brand new Zenbook.

The above trick did not help, but with adding nouveau.modset=0 to the end of the line instead of acpi=off and leaving quiet splash in place, I managed to get Ubuntu 19.04 to launch.

Eliah Kagan
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Mat
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I have the same model »Asus ZenBook Pro 14 UX480« and the same issue. I was able to overcome to black screen and start the live mode with the following steps:

  1. Open Windows to allow disabling »Secure Boot« and browse to Settings > Update & Security > Advanced Startup options > Restart Now (will then open BIOS/UEFI automatically)
  2. In BIOS/UEFI disable »Secure Boot« & disable »Fast Boot«
  3. Save and exit
  4. Shut down, insert USB-Stick with bootable Ubuntu 19.04 (I tried Ubuntu 16.04, Ubuntu 18.04 and Mint 18.04 without any success)
  5. Hold F2 and press the power key to enter BIOS/UEFI
  6. Select the USB-Stick as Boot Option or Boot Override
  7. When the linux boot options appear select Try Ubuntu without installing (safe graphics) using the arrow keys quickly and hit e to modify the start command
  8. Replace quiet with acpi=off (source) or use the options suggested by @ThankYee
  9. The live mode appears

To install Ubuntu then it is neccessary to:

  1. Switch from the pre-installed RAID drivers (Intel Rapid Storage Technology) to AHCI drivers BIOS - otherwise the live mode wont detect the SSD

Update 2019-09-29

I was not able to install Ubuntu alongside with Windows 10 - The installation always ended with an GRUB error. I was able to install Ubuntu as single OS however. I was able to install Ubuntu with LUKS/LVM encryption as well, but it required a manual update of GRUB after the installation using »boot repair«.

These problems still persist:

  • The second screen underneath the touchpad is not working
  • The touchpad is not working
  • The buttons to adjust the screen brightness are not working
  • Because of the acpi=off hack the battery status is not available
  • Because of the acpi=off hack hibernation is not available
  • It is not possible to install the Nvidia drivers - even with manual upgrades to the latest kernel

Update 2019-10-17

Today Ubuntu 19.10 was released and it works almost perfectly.

To start the live mode, do everything above, but replace quiet splash with nomodeset (no need for the acpi hack anymore).

The installation now works just fine. No Grub errors, no need for »boot repair« fixes with or without encryption. Ubuntu 19.10 even installs all needed Nvidia drivers automatically now.

The problems described above are gone, except for the second screen underneath the touchpad. The touchpad is working, brightness is working, battery icon, Nvidia drivers etc.

Update 2019-10-23

Two bugs reappear on a regular basis:

pixelbrackets
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I have Asus Vivobook and have same problem. This method are works: press 'c' to coomand-line , type 'set gfxmode=1024,768' type 'normal' and hit Enter to back to menu press 'e' to edit boot parameters type this parameter after kernel name (before other parameters) 'nvidia.modeset=0' then press F10 too boot.

I Love Linux :-* Mehran Yoosefi

user1009914
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Here are a few suggestions to help you troubleshoot the issue:

Update your BIOS/UEFI firmware: Visit the Asus support website for your laptop model and ensure that you have the latest BIOS or UEFI firmware installed. Sometimes, firmware updates include bug fixes and improvements that can resolve compatibility issues with operating systems like Ubuntu.

Disable Fast Startup in Windows: Fast Startup is a feature in Windows that can cause conflicts when dual-booting with Ubuntu. To disable it, open the Power Options in Windows, click on "Choose what the power buttons do" or "Choose what the power button does" from the left menu, then click on "Change settings that are currently unavailable." Uncheck the "Turn on fast startup" option if it is enabled.

Try a different Ubuntu version: Sometimes, certain versions of Ubuntu may have compatibility issues with specific hardware configurations. Try using a different version of Ubuntu, such as the latest LTS (Long-Term Support) release or a more recent version, to see if the issue persists.

Check for specific hardware compatibility: Some newer hardware components might require additional drivers or settings to work properly with Ubuntu. Visit the Ubuntu Hardware Compatibility List (HCL) and forums specific to your hardware components to see if there are any known issues or workarounds.

Test with a different display: Connect an external monitor or TV to your laptop and try installing Ubuntu again. This can help determine if the issue is related to the laptop's display or graphics configuration.

Verify the integrity of the Ubuntu installation media: Ensure that the Ubuntu installation USB or DVD is created correctly and doesn't have any errors. You can verify its integrity by comparing the checksum of the downloaded ISO file with the official checksum provided by the Ubuntu website. Also, try using a different USB port or a different USB drive if available.

Consult the Ubuntu community: If none of the above steps resolve the issue, consider seeking assistance from the Ubuntu community forums or support channels. They can provide more specific guidance and help troubleshoot the problem based on your laptop model and installation details.

I hope these suggestions help you in successfully installing Ubuntu alongside Windows 10 on your Asus ZenBook Pro 14 UX480. Good luck with your installation!

garyk
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