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I've been using Google Music Manager for a while (years?) on Ubuntu 16.04 and 18.04 and suddenly today it can't connect. It asks for my login and password, then my password again with a captcha, then an MFA code, then it says "Couldn't connect to Google Play - Check your internet connection and try again" (screenshot below). The "Retry" button has no noticeable effect. I can reach other sites and services on the Internet just fine. I don't have any outbound firewall filters configured.

I tried tips from here and here -- no luck.

Here's a screenshot of the error:

google music manager displaying google play connection error

Adam Monsen
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1 Answers1

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I ran into this issue as well - I had already installed Google MusicManager at some point, and blew it up when I installed an update.

My solution was to COMPLETELY remove it and its configuration. First, removing it completely via apt:

sudo apt-get purge google-musicmanager-beta

Then, tracked down all remaining files that referenced it and removed them, including within my own profile:

cd / find . -iname '*musicmanager*' rm <anything that was found above>

Then I reinstalled, and it came up with initial setup dialogs and worked properly. Note that there have been comments that for people with two-factor auth using the feature to just click "Yes" on the phone doesn't work - I had it send me a text message with an auth code instead and it authenticated just fine.

chrisb
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  • Thank you for the info. Mine started working after I waited a few days. I supposed Google was having issues on their end. If it breaks again I'll try your method. If someone else can verify it as a fix I'll accept it. – Adam Monsen Feb 18 '20 at 05:33
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    Seems like a database error. Removing `~/.config/google-musicmanager/` and reinstalling did help. Thank you! – RedClover Feb 21 '20 at 17:35
  • If you use Two-Factor Auth, choose sending code via SMS, it works. – sempasha Mar 16 '20 at 07:29
  • I tried fixing by changing Two-Factor Auth to get SMS code instead and it still failed to connect. Going to try re-install. – ezwrighter Aug 12 '20 at 06:15