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After I upgraded to Ubuntu 20.04.1 my HP Officejet 3830, connected via usb, stopped working. I downloaded hplip-3.20.9.run from the HP site. When I try to install, all is well until the program tries to get pyqt5. After 3 tries it reports error code 100 and refuses to continue. Is there a way, step by step instructions needed, to install the required dependencies? Or am I going to need a new printer/scanner?

I entered dpkg -l hplip and got:

Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name           Version        Architecture Description
+++-==============-==============-============-================================>
rc  hplip          3.20.3+dfsg0-2 amd64        HP Linux Printing and Imaging Sy>

I entered driverless and got:

ipp://OfficeJet%203830%20series%20%5BCN94G7Q88806VZ%5D._ipp._tcp.local/

Results of apt policy python3-pyqt5 :

python3-pyqt5: Installed: (none) Candidate: 5.14.1+dfsg-3build1 Version table: 5.14.1+dfsg-3build1 500 500 http://us.archive.ubuntu.com/ubuntu focal/universe amd64 Packages

yeochief2002
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  • Hey yeochief2002! "29.04.1" is mentioned in your question title. But in the question, it's mentioned "20.04.1". I guess it's a typo. Please [edit] your question and correct the version number. – Random Person Oct 08 '20 at 15:16
  • Open terminal and paste: `dpkg -l hplip` and press Enter. Copy the output and [edit] your question and paste the output in the question. – Random Person Oct 08 '20 at 15:18
  • Are you going to need a new printer/scanner? Highly unlikely, I would say. Say whether the device is USB connected or not. Also, execute `driverless` and give its output. – brian_p Oct 09 '20 at 12:08
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    Does this answer your question? [How to install PyQt5](https://askubuntu.com/questions/1009840/how-to-install-pyqt5) – karel Oct 09 '20 at 17:51
  • I did the sudo apt install and it seemed to work, no error codes or anything. However, when I ran the hplip the error code came up again – yeochief2002 Oct 09 '20 at 18:08
  • I misread and failed to notice the device is USB-connected; apologies. The output of `driverless` would still be very useful to know, however. You never know, it could lead to a solution :). – brian_p Oct 09 '20 at 18:32

1 Answers1

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driverless provides a URI. It is given above. Substitute for it in

lpadmin -p PRINT_QUEUE_NAME -v URI -E -m everywhere

PRINT_QUEUE_NAME can be anything you choose. Test printing with

  lp -d PRINT_QUEUE_NAME /etc/nsswitch.conf

This avoids all the nonsense with HPLIP and pyqt5,

brian_p
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