Sometimes my laptop shuts down normally but on six out of ten occasions it will take ten minutes to shut down. The screen sits with the Ubuntu Studio logo and a turning wheel. On pressing Esc, the display shows:
Reached target Shutdown.
Reached target Final step.
Finished Power-Off.
Reached target Power-Off.
All as expected, then after a while it goes into a repeated routine of
systemd-shutdown[1]: Syncing filesystems and block devices - timed out, issuing SIGKILL to PID 2290
Then many lines such as:
nvme nvme0: I/O 510 QID 8 timeout, reset controller
Waiting for process: systemd-journal, (sd-sync)
The machine goes through several cycles of error messages on several pages before eventually shutting down.
I've tried Alt SysRq REISUB, but the machine won't reboot without a hard power off first, when the HDD can be heard to skid to a stop, which sets my teeth on edge.
Forcing a power down during the error messages causes the same HDD/teeth problem.
Booting is normal and quick.
Any advice would be much appreciated.
Edit: The thread How do I diagnose Hang on Shutdown? does not answer my question. Unlike in that post I can see shutdown activity simply by pressing Esc while the shutdown splash screen is on. I can also hear HDD activity.
I managed to photo the screen moments before the laptop eventually shut down:
Examples of the messages are such as these:
[641.546916] Buffer I/O error on dev nvme0n1p6, logical block 13...
and
[641.550604] EXT4-fs warning (device nvme0n1p6): ext4_end_bio:30...
and
[641.554511] JBDZ: Error -5 detected when updating journal super...
Device nvme0n1 is the SSD, p6 is where the / is installed. So the error is somewhere there. Could it be a faulty SSD?
Edit: From /var/log/syslog This is a normal shut down. It occurs at 12:21:02. The machine is then rebooted at 12:22:44.
Oct 17 12:21:02 computery systemd[1240]: Stopping Studio - session monitor...
Oct 17 12:21:02 computery systemd[1]: unattended-upgrades.service: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopping Session c2 of user dg.
Oct 17 12:21:02 computery systemd[1]: Removed slice system-modprobe.slice.
Oct 17 12:21:02 computery systemd[1]: Stopped target Bluetooth.
Oct 17 12:21:02 computery systemd[1]: Stopped target Graphical Interface.
Oct 17 12:21:02 computery systemd[1]: Stopped target Multi-User System.
Oct 17 12:21:02 computery systemd[1]: Stopped target Login Prompts.
Oct 17 12:21:02 computery systemd[1]: Stopped target Sound Card.
Oct 17 12:21:02 computery systemd[1]: Stopped target Timers.
Oct 17 12:21:02 computery systemd[1]: anacron.timer: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Trigger anacron every hour.
Oct 17 12:21:02 computery systemd[1]: apt-daily-upgrade.timer: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Daily apt upgrade and clean activities.
Oct 17 12:21:02 computery systemd[1]: apt-daily.timer: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Daily apt download activities.
Oct 17 12:21:02 computery systemd[1]: e2scrub_all.timer: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Periodic ext4 Online Metadata Check for All Filesystems.
Oct 17 12:21:02 computery systemd[1]: fstrim.timer: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Discard unused blocks once a week.
Oct 17 12:21:02 computery systemd[1]: fwupd-refresh.timer: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Refresh fwupd metadata regularly.
Oct 17 12:21:02 computery systemd[1]: logrotate.timer: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Daily rotation of log files.
Oct 17 12:21:02 computery systemd[1]: man-db.timer: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Daily man-db regeneration.
Oct 17 12:21:02 computery systemd[1]: motd-news.timer: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Message of the Day.
Oct 17 12:21:02 computery systemd[1]: systemd-tmpfiles-clean.timer: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Daily Cleanup of Temporary Directories.
Oct 17 12:21:02 computery systemd[1]: systemd-rfkill.socket: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Closed Load/Save RF Kill Switch Status /dev/rfkill Watch.
Oct 17 12:21:02 computery ModemManager[931]: <info> Caught signal, shutting down...
Oct 17 12:21:02 computery systemd[1]: Stopping Modem Manager...
Oct 17 12:21:02 computery at-spi-bus-launcher[1370]: X connection to :0 broken (explicit kill or server shutdown).
Oct 17 12:21:02 computery systemd[1]: Stopping Accounts Service...
Oct 17 12:21:02 computery systemd[1]: Stopping ACPI event daemon...
Oct 17 12:21:02 computery xfce4-notifyd[1525]: xfce4-notifyd: Fatal IO error 11 (Resource temporarily unavailable) on X server :0.
Oct 17 12:21:02 computery xfce4-screensav[1377]: xfce4-screensaver: Fatal IO error 11 (Resource temporarily unavailable) on X server :0.
Oct 17 12:21:02 computery NetworkManager[750]: <info> [1602933662.2539] modem-manager: ModemManager no longer available
Oct 17 12:21:02 computery ModemManager[931]: <info> ModemManager is shut down
Oct 17 12:21:02 computery systemd[1]: Stopping Save/Restore Sound Card State...
Oct 17 12:21:02 computery systemd[1240]: xfce4-notifyd.service: Main process exited, code=exited, status=1/FAILURE
Oct 17 12:21:02 computery systemd[1240]: xfce4-notifyd.service: Failed with result 'exit-code'.
Oct 17 12:21:02 computery systemd[1]: Stopping LSB: automatic crash report generation...
Oct 17 12:21:02 computery systemd[1]: Stopping Bluetooth service...
Oct 17 12:21:02 computery systemd[1]: Stopping Manage, Install and Generate Color Profiles...
Oct 17 12:21:02 computery systemd[1]: Stopping Regular background program processing daemon...
Oct 17 12:21:02 computery systemd[1]: Stopping Make remote CUPS printers available locally...
Oct 17 12:21:02 computery systemd[1]: Stopping Getty on tty1...
Oct 17 12:21:02 computery systemd[1]: Stopping LSB: Record successful boot for GRUB...
Oct 17 12:21:02 computery bluetoothd[744]: Terminating
Oct 17 12:21:02 computery systemd[1]: Stopping LSB: disk temperature monitoring daemon…
Oct 17 12:21:02 computery systemd[1]: Stopping Make remote CUPS printers available locally...
Oct 17 12:21:02 computery systemd[1]: Stopping Getty on tty1...
Oct 17 12:21:02 computery systemd[1]: Stopping LSB: Record successful boot for GRUB...
Oct 17 12:21:02 computery bluetoothd[744]: Terminating
Oct 17 12:21:02 computery systemd[1]: Stopping LSB: disk temperature monitoring daemon...
Oct 17 12:21:02 computery systemd[1]: Stopping irqbalance daemon...
Oct 17 12:21:02 computery systemd[1]: Stopping Tool to automatically collect and submit kernel crash signatures...
Oct 17 12:21:02 computery systemd[1]: Stopping Light Display Manager...
Oct 17 12:21:02 computery systemd[1]: lm-sensors.service: Succeeded.
Oct 17 12:21:02 computery systemd[1]: Stopped Initialize hardware monitoring sensors.
Oct 17 12:22:44 computery systemd-modules-load[342]: Inserted module 'lp'
Oct 17 12:22:44 computery systemd-modules-load[342]: Inserted module 'ppdev'
Oct 17 12:22:44 computery systemd-modules-load[342]: Inserted module 'parport_pc'
Oct 17 12:22:44 computery systemd-modules-load[342]: Inserted module 'cuse'
Oct 17 12:22:44 computery systemd-sysctl[364]: Not setting net/ipv4/conf/all/promote_secondaries (explicit setting exists).
Oct 17 12:22:44 computery systemd-sysctl[364]: Not setting net/ipv4/conf/default/promote_secondaries (explicit setting exists).
Oct 17 12:22:44 computery systemd[1]: Starting Flush Journal to Persistent Storage...
Oct 17 12:22:44 computery systemd[1]: Received SIGRTMIN+20 from PID 392 (plymouthd).
Oct 17 12:22:44 computery systemd[1]: Started Show Plymouth Boot Screen.
Oct 17 12:22:44 computery systemd[1]: Condition check resulted in Dispatch Password Requests to Console Directory Watch being skipped.
Oct 17 12:22:44 computery systemd[1]: Started Forward Password Requests to Plymouth Directory Watch.
Oct 17 12:22:44 computery systemd[1]: Reached target Local Encrypted Volumes.
Oct 17 12:22:44 computery systemd[1]: Finished Flush Journal to Persistent Storage.
Oct 17 12:22:44 computery systemd-udevd[378]: Using default interface naming scheme 'v245'.
Oct 17 12:22:44 computery mtp-probe: checking bus 1, device 2: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-8"
Oct 17 12:22:44 computery mtp-probe: bus: 1, device: 2 was not an MTP device
Oct 17 12:22:44 computery systemd-udevd[378]: ethtool: autonegotiation is unset or enabled, the speed and duplex are not writable.
Oct 17 12:22:44 computery systemd-udevd[393]: ethtool: autonegotiation is unset or enabled, the speed and duplex are not writable.
Oct 17 12:22:44 computery systemd[1]: Listening on Load/Save RF Kill Switch Status /dev/rfkill Watch.
Oct 17 12:22:44 computery systemd[1]: Starting Load/Save RF Kill Switch Status...
Oct 17 12:22:44 computery systemd[1]: Condition check resulted in Dispatch Password Requests to Console Directory Watch being skipped.
Oct 17 12:22:44 computery systemd[1]: Condition check resulted in Set Up Additional Binary Formats being skipped.
Oct 17 12:22:44 computery systemd[1]: Condition check resulted in File System Check on Root Device being skipped.
Oct 17 12:22:44 computery systemd[1]: Condition check resulted in Rebuild Hardware Database being skipped.
Oct 17 12:22:44 computery systemd[1]: Condition check resulted in Platform Persistent Storage Archival being skipped.
Oct 17 12:22:44 computery systemd[1]: Started Load/Save RF Kill Switch Status.
Oct 17 12:22:44 computery systemd[1]: Found device KINGSTON SA2000M8250G SYSTEM.
Oct 17 12:22:44 computery systemd[1]: Starting File System Check on /dev/disk/by-uuid/7E72-A7B1...
Oct 17 12:22:44 computery systemd[1]: Started File System Check Daemon to report status.
Oct 17 12:22:44 computery systemd[1]: Created slice system-systemd\x2dbacklight.slice.
Oct 17 12:22:44 computery systemd[1]: Starting Load/Save Screen Backlight Brightness of backlight:intel_backlight...
Oct 17 12:22:44 computery systemd[1]: Finished Load/Save Screen Backlight Brightness of backlight:intel_backlight.
Oct 17 12:22:44 computery systemd-fsck[595]: fsck.fat 4.1 (2017-01-24)
Oct 17 12:22:44 computery systemd-fsck[595]: /dev/nvme0n1p1: 195 files, 8465/75776 clusters
Oct 17 12:22:44 computery systemd[1]: Finished File System Check on /dev/disk/by-uuid/7E72-A7B1.
Oct 17 12:22:44 computery systemd[1]: Mounting /boot/efi...
Oct 17 12:22:44 computery systemd[1]: Mounted /boot/efi.
Oct 17 12:22:44 computery systemd-udevd[383]: Using default interface naming scheme 'v245'.
This happened when a shutdown took ten minutes or so. The final shutdown instruction is at 22:19:07 before the weirdness happens. The machine is rebooted the next day:
ct 16 21:34:02 computery systemd[1]: Condition check resulted in Run anacron jobs being skipped.
Oct 16 22:10:01 computery avahi-daemon[739]: Withdrawing address record for 2a00:23c5:4d10:6401:ddde:4ce4:38e9:4076 on wlp0s20f3.
Oct 16 22:10:01 computery avahi-daemon[739]: Registering new address record for 2a00:23c5:4d10:6401:ddde:4ce4:38e9:4076 on wlp0s20f3.*.
Oct 16 22:10:01 computery avahi-daemon[739]: Registering new address record for fe80::3e85:8b16:60a3:de9a on wlp0s20f3.*.
Oct 16 22:10:04 computery systemd-resolved[723]: Server returned error NXDOMAIN, mitigating potential DNS violation DVE-2018-0001, retrying transaction with reduced feature level UDP.
Oct 16 22:10:04 computery systemd-resolved[723]: message repeated 5 times: [ Server returned error NXDOMAIN, mitigating potential DNS violation DVE-2018-0001, retrying transaction with reduced feature level UDP.]
Oct 16 22:10:20 computery avahi-daemon[739]: Withdrawing address record for 2a00:23c5:4d10:6401:ddde:4ce4:38e9:4076 on wlp0s20f3.
Oct 16 22:10:20 computery avahi-daemon[739]: Withdrawing address record for fe80::3e85:8b16:60a3:de9a on wlp0s20f3.
Oct 16 22:10:20 computery avahi-daemon[739]: Registering new address record for 2a00:23c5:4d10:6401:ddde:4ce4:38e9:4076 on wlp0s20f3.*.
Oct 16 22:10:23 computery systemd-resolved[723]: Server returned error NXDOMAIN, mitigating potential DNS violation DVE-2018-0001, retrying transaction with reduced feature level UDP.
Oct 16 22:10:23 computery systemd-resolved[723]: message repeated 5 times: [ Server returned error NXDOMAIN, mitigating potential DNS violation DVE-2018-0001, retrying transaction with reduced feature level UDP.]
Oct 16 22:10:24 computery wpa_supplicant[842]: wlp0s20f3: CTRL-EVENT-SIGNAL-CHANGE above=1 signal=-46 noise=9999 txrate=866700
Oct 16 22:17:01 computery CRON[3528]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)
Oct 16 22:19:06 computery kernel: [ 9806.939787] Lockdown: systemd-logind: hibernation is restricted; see man kernel_lockdown.7
Oct 16 22:19:06 computery kernel: [ 9806.943051] Lockdown: systemd-logind: hibernation is restricted; see man kernel_lockdown.7
Oct 16 22:19:06 computery kernel: [ 9806.943596] Lockdown: systemd-logind: hibernation is restricted; see man kernel_lockdown.7
Oct 16 22:19:07 computery systemd[1254]: Stopping Studio - session monitor...
Oct 16 22:19:07 computery systemd[1]: unattended-upgrades.service: Succeeded.
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^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@
^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@Oct 17 11:50:17 computery systemd-modules-load[348]: Inserted module 'lp'
Oct 17 11:50:17 computery systemd-modules-load[348]: Inserted module 'ppdev'
Oct 17 11:50:17 computery systemd-modules-load[348]: Inserted module 'parport_pc'
Oct 17 11:50:17 computery systemd-modules-load[348]: Inserted module 'cuse'
Oct 17 11:50:17 computery systemd-sysctl[370]: Not setting net/ipv4/conf/all/promote_secondaries (explicit setting exists).
Oct 17 11:50:17 computery systemd-sysctl[370]: Not setting net/ipv4/conf/default/promote_secondaries (explicit setting exists).
Oct 17 11:50:17 computery systemd[1]: Starting Flush Journal to Persistent Storage...
Oct 17 11:50:17 computery systemd[1]: Activated swap /swapfile.
Oct 17 11:50:17 computery systemd[1]: Reached target Swap.
Oct 17 11:50:17 computery systemd[1]: Received SIGRTMIN+20 from PID 387 (plymouthd).
Oct 17 11:50:17 computery systemd[1]: Started Show Plymouth Boot Screen.
Oct 17 11:50:17 computery systemd[1]: Condition check resulted in Dispatch Password Requests to Console Directory Watch being skipped.
Oct 17 11:50:17 computery systemd[1]: Started Forward Password Requests to Plymouth Directory Watch.
Oct 17 11:50:17 computery kernel: [ 0.000000] Linux version 5.4.0-48-lowlatency (buildd@lcy01-amd64-010) (gcc version 9.3.0 (Ubuntu 9.3.0-10ubuntu2)) #52-Ubuntu SMP PREEMPT Thu Sep 10 11:51:50 UTC 2020 (Ubuntu 5.4.0-48.52-lowlatency 5.4.60)
Oct 17 11:50:17 computery systemd[1]: Reached target Local Encrypted Volumes.
Oct 17 11:50:17 computery systemd[1]: Finished Flush Journal to Persistent Storage.
Oct 17 11:50:17 computery systemd-udevd[381]: Using default interface naming scheme 'v245'.
Oct 17 11:50:17 computery kernel: [ 0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-5.4.0-48-lowlatency root=UUID=acfebebf-4250-42c6-91a5-0e02a43f7f9d ro quiet splash vt.handoff=1
Oct 17 11:50:17 computery mtp-probe: checking bus 1, device 2: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-8"
Oct 17 11:50:17 computery kernel: [ 0.000000] KERNEL supported cpus:
Oct 17 11:50:17 computery kernel: [ 0.000000] Intel GenuineIntel
Oct 17 11:50:17 computery kernel: [ 0.000000] AMD AuthenticAMD
Oct 17 11:50:17 computery kernel: [ 0.000000] Hygon HygonGenuine
Oct 17 11:50:17 computery mtp-probe: bus: 1, device: 2 was not an MTP device
Oct 17 11:50:17 computery kernel: [ 0.000000] Centaur CentaurHauls
Oct 17 11:50:17 computery systemd-udevd[381]: ethtool: autonegotiation is unset or enabled, the speed and duplex are not writable.
Oct 17 11:50:17 computery kernel: [ 0.000000] zhaoxin Shanghai
Oct 17 11:50:17 computery kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
Oct 17 11:50:17 computery kernel: [ 0.000000] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
Here is another /syslog from a slow shutdown.
Oct 17 16:14:16 computery NetworkManager[748]: <info> [1602947656.2646] manager: NetworkManager state is now CONNECTED_GLOBAL
Oct 17 16:14:16 computery whoopsie[1253]: [16:14:16] The default IPv4 route is: /org/freedesktop/NetworkManager/ActiveConnection/2
Oct 17 16:14:16 computery whoopsie[1253]: [16:14:16] Not a paid data plan: /org/freedesktop/NetworkManager/ActiveConnection/2
Oct 17 16:14:16 computery whoopsie[1253]: [16:14:16] Found usable connection: /org/freedesktop/NetworkManager/ActiveConnection/2
Oct 17 16:14:16 computery whoopsie[1253]: [16:14:16] online
Oct 17 16:14:16 computery wpa_supplicant[835]: wlp0s20f3: CTRL-EVENT-SIGNAL-CHANGE above=1 signal=-29 noise=9999 txrate=26000
Oct 17 16:14:17 computery systemd-resolved[722]: Using degraded feature set (UDP) for DNS server 192.168.43.1.
Oct 17 16:14:26 computery systemd[1]: NetworkManager-dispatcher.service: Succeeded.
Oct 17 16:17:01 computery CRON[2981]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)
Oct 17 16:18:44 computery wpa_supplicant[835]: wlp0s20f3: CTRL-EVENT-SIGNAL-CHANGE above=1 signal=-35 noise=9999 txrate=72200
Oct 17 16:26:42 computery smartd[803]: Device: /dev/sda [SAT], SMART Usage Attribute: 190 Airflow_Temperature_Cel changed from 74 to 67
Oct 17 16:26:42 computery smartd[803]: Device: /dev/sda [SAT], SMART Usage Attribute: 194 Temperature_Celsius changed from 26 to 33
Oct 17 16:27:33 computery systemd[1]: Starting Message of the Day...
Oct 17 16:27:33 computery systemd[1]: motd-news.service: Succeeded.
Oct 17 16:27:33 computery systemd[1]: Finished Message of the Day.
Oct 17 16:30:01 computery CRON[3619]: (root) CMD ([ -x /etc/init.d/anacron ] && if [ ! -d /run/systemd/system ]; then /usr/sbin/invoke-rc.d anacron start >/dev/null; fi)
Oct 17 16:30:19 computery systemd-timesyncd[724]: Initial synchronization to time server 91.189.89.199:123 (ntp.ubuntu.com).
Oct 17 16:30:23 computery kernel: [ 2046.979816] Lockdown: systemd-logind: hibernation is restricted; see man kernel_lockdown.7
Oct 17 16:30:23 computery kernel: [ 2046.982995] Lockdown: systemd-logind: hibernation is restricted; see man kernel_lockdown.7
Oct 17 16:30:23 computery kernel: [ 2046.983590] Lockdown: systemd-logind: hibernation is restricted; see man kernel_lockdown.7
Oct 17 16:30:26 computery systemd[1273]: Stopping Studio - session monitor...
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^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@Oct 17 19:00:31 computery systemd-modules-load[345]: Inserted module 'lp'
Oct 17 19:00:31 computery kernel: [ 0.000000] Linux version 5.4.0-48-lowlatency (buildd@lcy01-amd64-010) (gcc version 9.3.0 (Ubuntu 9.3.0-10ubuntu2)) #52-Ubuntu SMP PREEMPT Thu Sep 10 11:51:50 UTC 2020 (Ubuntu 5.4.0-48.52-lowlatency 5.4.60)
Oct 17 19:00:31 computery kernel: [ 0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-5.4.0-48-lowlatency root=UUID=acfebebf-4250-42c6-91a5-0e02a43f7f9d ro quiet splash vt.handoff=1
Oct 17 19:00:31 computery systemd-modules-load[345]: Inserted module 'ppdev'
Oct 17 19:00:31 computery kernel: [ 0.000000] KERNEL supported cpus:
Oct 17 19:00:31 computery kernel: [ 0.000000] Intel GenuineIntel
Oct 17 19:00:31 computery kernel: [ 0.000000] AMD AuthenticAMD
EDIT: There are no SSD errors when tested with Smartmontools, so it's not a hardware fault.
