I am trying to get my HP Officejet 8020 to scan on Kubuntu 20.04, but I keep getting the error:
error: SANE: Error during device I/O (code=9)
I've ran hp-check and everything seems fine, I've followed the instructions on HP LaserJet AllInOne, scan does not work, but to no avail. I've reinstalled HPLIP, both in the discover app and the latest from the HP website. I've installed and re installed the hp-plugin, but nothing seems to work. Here is the output of hp-check:
hp-check[50684]: info: :[01mHP Linux Imaging and Printing System (ver. 3.21.2)[0m
hp-check[50684]: info: :[01mDependency/Version Check Utility ver. 15.1[0m
hp-check[50684]: info: :
hp-check[50684]: info: :Copyright (c) 2001-18 HP Development Company, LP
hp-check[50684]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[50684]: info: :This is free software, and you are welcome to distribute it
hp-check[50684]: info: :under certain conditions. See COPYING file for more details.
hp-check[50684]: info: :
hp-check[50684]: info: :[01mNote: hp-check can be run in three modes:[0m
hp-check[50684]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball
hp-check[50684]: info: :(.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
hp-check[50684]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,
hp-check[50684]: info: :.rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
hp-check[50684]: info: :successfully run.
hp-check[50684]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the
hp-check[50684]: info: :above cases (both compile- and run-time dependencies).
hp-check[50684]: info: :
hp-check[50684]: info: :Check types:
hp-check[50684]: info: :a. EXTERNALDEP - External Dependencies
hp-check[50684]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[50684]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[50684]: info: :d. [All are run-time checks]
hp-check[50684]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[50684]: info: :
hp-check[50684]: info: :Status Types:
hp-check[50684]: info: : OK
hp-check[50684]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[50684]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[50684]: info: :
hp-check[50684]: info: :
hp-check[50684]: info: :---------------
hp-check[50684]: info: :| SYSTEM INFO |
hp-check[50684]: info: :---------------
hp-check[50684]: info: :
hp-check[50684]: info: : Kernel: 5.8.0-49-generic #55~20.04.1-Ubuntu SMP Fri Mar 26 01:01:07 UTC 2021 GNU/Linux
Host: freedom-IdeaPad-FLEX-14
Proc: 5.8.0-49-generic #55~20.04.1-Ubuntu SMP Fri Mar 26 01:01:07 UTC 2021 GNU/Linux
Distribution: 12 20.04
hp-check[50684]: info: : Bitness: 64 bit
hp-check[50684]: info: :
hp-check[50684]: info: :-----------------------
hp-check[50684]: info: :| HPLIP CONFIGURATION |
hp-check[50684]: info: :-----------------------
hp-check[50684]: info: :
hp-check[50684]: info: :HPLIP-Version: HPLIP 3.21.2
hp-check[50684]: info: :HPLIP-Home: /usr/share/hplip
hp-check[50684]: info: :HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04 version
hp-check[50684]: info: :
hp-check[50684]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[50684]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.21.2
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.21.2
html=/usr/share/doc/hplip-3.21.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.2
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no
hp-check[50684]: info: :
hp-check[50684]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[50684]: info: :Plugins are not installed. Could not access file: No such file or directory
hp-check[50684]: info: :
hp-check[50684]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[50684]: info: :[upgrade]
notify_upgrade = true
last_upgraded_time = 1618410939
pending_upgrade_time = 0
[last_used]
device_uri = escl:http://192.168.1.135:8080
[installation]
date_time = 04/14/21 09:42:56
version = 3.21.2
hp-check[50684]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[50684]: info: :
hp-check[50684]: info: :-------------------------
hp-check[50684]: info: :| External Dependencies |
hp-check[50684]: info: :-------------------------
hp-check[50684]: info: :
hp-check[50684]: info: : cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
hp-check[50684]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
hp-check[50684]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
hp-check[50684]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
hp-check[50684]: info: : dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
hp-check[50684]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
hp-check[50684]: info: : network network -wget OPTIONAL - 1.20.3 OK -
hp-check[50684]: info: : avahi-utils avahi-utils OPTIONAL - 0.7 OK -
hp-check[50684]: info: :
hp-check[50684]: info: :------------------------
hp-check[50684]: info: :| General Dependencies |
hp-check[50684]: info: :------------------------
hp-check[50684]: info: :
hp-check[50684]: info: : libjpeg libjpeg - JPEG library REQUIRED - - OK -
hp-check[50684]: info: : cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
hp-check[50684]: info: : cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
hp-check[50684]: info: : libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
hp-check[50684]: info: : libusb libusb - USB library REQUIRED - 1.0 OK -
hp-check[50684]: info: : sane SANE - Scanning library REQUIRED - - OK -
hp-check[50684]: info: : sane-devel SANE - Scanning library development files REQUIRED - - OK -
hp-check[50684]: info: : libavahi-dev libavahi-dev REQUIRED - - OK -
hp-check[50684]: info: : libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
hp-check[50684]: info: : libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
hp-check[50684]: info: : python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.5 OK -
hp-check[50684]: info: : python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
hp-check[50684]: info: : python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
hp-check[50684]: info: : python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
hp-check[50684]: info: : python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
hp-check[50684]: info: : python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
hp-check[50684]: info: : python3-devel Python devel - Python development files REQUIRED 2.2 3.8.5 OK -
hp-check[50684]: info: : python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
hp-check[50684]: info: : python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -
hp-check[50684]: info: :
hp-check[50684]: info: :--------------
hp-check[50684]: info: :| COMPILEDEP |
hp-check[50684]: info: :--------------
hp-check[50684]: info: :
hp-check[50684]: info: : libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
hp-check[50684]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
hp-check[50684]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
hp-check[50684]: info: :
hp-check[50684]: info: :---------------------
hp-check[50684]: info: :| Python Extentions |
hp-check[50684]: info: :---------------------
hp-check[50684]: info: :
hp-check[50684]: info: : cupsext CUPS-Extension REQUIRED - 3.21.2 OK -
hp-check[50684]: info: : hpmudext IO-Extension REQUIRED - 3.21.2 OK -
hp-check[50684]: info: :
hp-check[50684]: info: :----------------------
hp-check[50684]: info: :| Scan Configuration |
hp-check[50684]: info: :----------------------
hp-check[50684]: info: :
hp-check[50684]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.21.2 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[50684]: info: : scanext Scan-SANE-Extension REQUIRED - 3.21.2 OK -
hp-check[50684]: info: :
hp-check[50684]: info: :------------------------------
hp-check[50684]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[50684]: info: :------------------------------
hp-check[50684]: info: :
hp-check[50684]: info: :device `hpaio:/net/HP_OfficeJet_Pro_8020_series?ip=192.168.1.135' is a Hewlett-Packard HP_OfficeJet_Pro_8020_series all-in-one
device `escl:https://192.168.1.135:443' is a ESCL HP OfficeJet Pro 8020 series [5D5E17] SSL flatbed scanner
device `escl:http://2600:1700:3545:2180::16:8080' is a ESCL HP OfficeJet Pro 8020 series [5D5E17] flatbed scanner
device `escl:http://192.168.1.135:8080' is a ESCL HP OfficeJet Pro 8020 series [5D5E17] flatbed scanner
device `hpaio:/net/HP_OfficeJet_Pro_8020_series?ip=192.168.1.135' is a Hewlett-Packard HP_OfficeJet_Pro_8020_series all-in-one
device `escl:https://192.168.1.135:443' is a ESCL HP OfficeJet Pro 8020 series [5D5E17] SSL flatbed scanner
device `escl:http://2600:1700:3545:2180::16:8080' is a ESCL HP OfficeJet Pro 8020 series [5D5E17] flatbed scanner
device `escl:http://192.168.1.135:8080' is a ESCL HP OfficeJet Pro 8020 series [5D5E17] flatbed scanner
hp-check[50684]: info: :
hp-check[50684]: info: :--------------------------
hp-check[50684]: info: :| DISCOVERED USB DEVICES |
hp-check[50684]: info: :--------------------------
hp-check[50684]: info: :
hp-check[50684]: info: :No devices found.
hp-check[50684]: info: :
hp-check[50684]: info: :---------------------------------
hp-check[50684]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[50684]: info: :---------------------------------
hp-check[50684]: info: :
hp-check[50684]: info: :
hp-check[50684]: info: :[01mHP_OfficeJet_Pro_8020[0m
hp-check[50684]: info: :[01m---------------------[0m
hp-check[50684]: info: :Type: Printer
hp-check[50684]: info: :Device URI: hp:/net/HP_OfficeJet_Pro_8020_series?ip=192.168.1.135
hp-check[50684]: info: :PPD: /etc/cups/ppd/HP_OfficeJet_Pro_8020.ppd
hp-check[50684]: info: :PPD Description: HP Officejet Pro 8020 Series, hpcups 3.21.2
hp-check[50684]: info: :Printer status: printer HP_OfficeJet_Pro_8020 is idle. enabled since Wed 14 Apr 2021 08:45:04 AM CDT
hp-check[50684]: info: :Communication status: Good
hp-check[50684]: info: :
hp-check[50684]: info: :
hp-check[50684]: info: :--------------
hp-check[50684]: info: :| PERMISSION |
hp-check[50684]: info: :--------------
hp-check[50684]: info: :
hp-check[50684]: info: :[32;01mNo errors or warnings.[0m
hp-check[50684]: info: :
hp-check[50684]: info: :Done.```
Does anyone have any ideas?
