Is there anyway to contact whoever handles commercial apps for the Software Center?

Question

I have some problems with the way my app is published due to a name change. Also, I want to inquire as to if/how my application can be made available for Oneric Ocelot, and when they come out future versions of Ubuntu.

I also wanted to know if there way a way to provide license keys to users who purchased before I added them. The keys are not used for DRM, but to allow users to download versions of my software for other Linux distributions, so it's kind of important that I provide them.

Is there anywhere I can ask this sort of thing? I sent a question asking if it's possible to release my application on Oneric Ocelot via the application feedback tab, however, it hasn't been answered in two updates.

EDIT: Still no luck... is there anyone who can provide some assistance?

Hi Razick what is the name of your application? – David Pitkin Jul 30 '12 at 18:35 — David Pitkin, Jul 30 '12 at 18:35
@DavidPitkin Swiftcrypt, formerly CryptWiz. – Razick Jul 30 '12 at 19:36 — Razick, Jul 30 '12 at 19:36
@DavidPitkin was there a reason you asked? – Razick Aug 04 '12 at 04:21 — Razick, Aug 04 '12 at 04:21

score 3 · Answer 1 · answered Jul 30 '12 at 18:25

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As far as I know the contact form is your best bet. It normally takes some time to get a reply though as Canonical does not yet seem to have the capacity to answer such detailed questions quickly, but you should be able to get a response through the contact form eventually.

answered Jul 30 '12 at 18:25

RolandiXor

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What contact form? – Razick Jul 30 '12 at 19:10
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I think commercial devs (who pay for the dev program) may get some kind of priority support...? – ish Jul 30 '12 at 19:12
Commercial developers don't pay except for the 20% commission on sales. I believe there is a way to get a support representative and extra help from Canonical through the partner program, however, I am not an Ubuntu Software Partner. – Razick Jul 30 '12 at 19:16
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OK, I thought [this](https://launchpad.net/+tour/join-launchpad#commercial) and commercial apps were the same program but apparently not...I'd try IRC, a lot of the Canonical people hang out there and perhaps someone can help. – ish Jul 30 '12 at 19:28
I never seem to get a reply via IRC, but thanks for the suggestion. – Razick Aug 04 '12 at 04:00

score 3 · Answer 2 · edited Apr 13 '17 at 12:24

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Based on his answer to this question re commercial apps, you may want to contact Michael Nelson at Canonical via IRC on freenode (nick: noodles775).

Also, in general try joining channel #ubuntu-app-devel on freenode IRC and just asking, a lot of the Canonical people hang out there and someone may be able to help or at least point you in the right direction.

edited Apr 13 '17 at 12:24

Community

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answered Jul 30 '12 at 19:11

ish

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I never seem to get a reply in #ubuntu-app-devel,I'll try Micheal. – Razick Aug 04 '12 at 04:00

score 2 · Accepted Answer · answered Aug 21 '12 at 22:47

An Application Review Board member can be contacted by clicking their name from the feedback screen, which will take you to a Launchpad page allowing you to sign in and view their email address (assuming they have provided it).

A member of the board has emailed me and been extremely helpful, more than he needed to be.

Is there anyway to contact whoever handles commercial apps for the Software Center?

3 Answers3