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I'm trying to install visio 2016 (licence for 5 installs, but only 3 have been used so far) on a office PC but when I do I get this error message:

"the following products can not be installed at the same time"

I thought I this was because office 2010 was installed on the PC, but when I uninstalled that I still get the error. Also there was a trial of office 2016 on the PC that was uninstalled, and I'm wondering if that has something to do with it.

programs and features control panel

PaddyD
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  • Is this a volume license edition of Visio? – I say Reinstate Monica Oct 01 '18 at 11:43
  • yes 5 licenses, but it doesn't even get that far to enter the licence and soon as the installer starts up , i get that message – PaddyD Oct 01 '18 at 11:54
  • Please [edit] your question to include the fact you're installing a volume license version. – I say Reinstate Monica Oct 01 '18 at 11:56
  • Wait a second, "licensed for 5 installs" is not necessarily a volume license install. Do you know if yours is volume license or not? – I say Reinstate Monica Oct 01 '18 at 12:06
  • "Here is your VISIO 5 PC license key........You can download 32-bit / 64-bit MS Visio / Project 2016 Pro from the link below: www.office.com/setup " Thats all the info I have, no mention of "volume license" – PaddyD Oct 01 '18 at 12:17
  • That's not volume license. That is a Click-to-Run installation. Which means you still have an MSI-based installation of an Office application on your computer. What else is shown in Add/Remove programs in Control Panel that's Office related? – I say Reinstate Monica Oct 01 '18 at 13:45
  • that screenshot ( 2nd one) is everything that is microsoft as the publisher. Could some 3rd party office plugin be causing this? – PaddyD Oct 01 '18 at 14:48
  • No, but an incomplete installation of an MSI-based installation of Office would. – I say Reinstate Monica Oct 01 '18 at 15:25
  • A log file should have been generated. Please provide the relevant information from that log file. – Ramhound Oct 01 '18 at 16:00
  • where would the log file be? in the event viewer? do see anything there – PaddyD Oct 01 '18 at 16:07
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    'To find out whether your installation is MSI or C2R, in the Microsoft Office application, such as Word or Excel, go to File > Account. If you see an Office Updates section, the installation is C2R If there is no Office Updates section, then it is an MSI installation' https://blogs.technet.microsoft.com/office_integration__sharepoint/2016/06/23/determining-your-office-version-msi-vs-c2r/ – K7AAY Oct 01 '18 at 16:46
  • K7AAY: Office has been uninstalled so I don't have a option to do this. – PaddyD Oct 03 '18 at 09:56
  • @PaddyD Based on the error window, it seems that there is other Visio product existed on current computer which is conflict with this installing one. I suggest you can use the following script to check current Office version: Run as Administrator to open cmd, type cscript.exe "%ProgramFiles%\Microsoft Office\Office16\"ospp.vbs /dstatus If you are running 32-bit Office 2016 on a 64-bit operating system, the script is:  cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\"ospp.vbs /dstatus – WinniL Oct 05 '18 at 06:19
  • @WinniL I tried both command and file can not be found, and if look up the office folders (in explorer) they are empty – PaddyD Oct 05 '18 at 13:40
  • If there is no folder, maybe there is no Office 2016 product installed on your computer. I suggest you can follow the manually uninstall Office article to check the registry for Office, remove all related keys to reinstall Visio 2016: https://support.office.com/en-us/article/manually-uninstall-office-4e2904ea-25c8-4544-99ee-17696bb3027b – WinniL Oct 08 '18 at 02:00
  • I did a factory reset on the pc and it turns out it has a trial version of office 2013 baked in with it. I uninstalled it and then tried the manual uninstall it but I could not find any office files related to it. Yet I still get the error when I try to install visio 2016. I'm at a loss – PaddyD Oct 08 '18 at 10:15

1 Answers1

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You probably have remnants of the Office 2016 Click to Run installation which is conflicting with your volume-license MSI installer. Since you've already tried uninstalling Office from the Control Panel, the next step is to download and run Microsoft's click to run un-installer tool. It's available here.

This will remove everything from the previous click to run installation that's blocking your MSI-based installation.

I say Reinstate Monica
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