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I have dual ultra wide LG 21:9 Ultrawide 34WL500-B monitors (native/default resolution 2560x1080px).

They mirror each other.

When I hit print screen and then I paste it to a paint document for example, it's completely squished horizontally (example 1600x761px), as if the PC thought it was 1080 regular and tried to compensate.

I don't mean it only takes a 1920 screenshot, it's actually squished further. Unable to find any fix as of yet, lots of software and searching has produced the same results.

  • RTX 2060 (not Super or Ti version)
  • NVIDIA drivers detect 2560x1980
  • Windows detects display(s) at 2560x1080

Monitors only have original and auto wide as options.

gregg
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SidedTech
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  • Is paint just resizing the image to fit the space available in the window? If you change the zoom to 100% is the image the correct resolution? A screenshot might help here. – Mokubai Feb 25 '20 at 08:19
  • Are you using DPI scaling on your monitors? I've found that that can mess with screenshots a bit – MMM Feb 25 '20 at 08:42
  • All screenshot programs do this, and no DPI scaling. Just 2560/1080p 100% – SidedTech Feb 25 '20 at 09:07
  • Could you post one such image? – harrymc Mar 01 '20 at 17:00
  • Here https://i.postimg.cc/MHTGMHLC/IMG-20200302-WA0001.jpg – SidedTech Mar 02 '20 at 20:14
  • Questions: (1) Have you installed the [NVIDIA 442.50 driver](https://www.nvidia.com/Download/driverResults.aspx/157539/en-us)? (2) What is your computer and is your adapter the RTX 2060 (not Super or Ti)? (3) What is the model of your monitors? – harrymc Mar 02 '20 at 20:53
  • Yes, custom built i9-9900k, 2060 regular, LG 21:9 Ultrawide 34WL500-B – SidedTech Mar 02 '20 at 21:08
  • To be more specific: Do selection tools like the windows snipping tool do the same thing? What about screenshots of one specific window like a windowed Steam game vs fullscreen? – Cpt.Whale Mar 02 '20 at 21:27
  • What is the resolution of the full image after it's pasted? and if you send one of the screenshot images to another PC/your phone, does it display correctly? – Cpt.Whale Mar 02 '20 at 21:34
  • I don't know the resolution of the image exactly but obviously as soon as I upload it I do it in full quality so you can see in the link that's exactly the resolution and size/view. This also occurs using screenshot software of every kind. I'm going to have to try a steam game. – SidedTech Mar 02 '20 at 23:19

2 Answers2

1

Please confirm the resolution set in Windows:

  1. Right-click on Desktop, Display Settings
  2. Click Advanced display settings
  3. Note the Resolution

Take a screenshot with this method then compare resolution matches:

  1. Tap Print Screen (Prt Scn) button on your keyboard
  2. Open Paint (mspaint from Start Menu)
  3. Paste
  4. Confirm resolution is the same

enter image description here

You may not have the 'Classic' Paint program I have, but usually it will show SOMEWHERE the original resolution as many programs (Word, etc.) shrink them

Either you had a typo in your question or the Nvidia is showing the wrong resolution (1980px?) for the monitors. Windows shows the correct resolution for what those monitors support 2560x1080px

--EDIT: Your monitor can confirm what resolution it's receiving from the PC (pg10/17 of owners manual). This may help to confirm the issue IS NOT with the monitors, but instead with the PC or cables to monitors (which I think is likely)

  1. Push the joystick button
  2. Move joystick to highlight 'Settings' & push it up/in to select
  3. Highlight & choose 'General'
  4. Highlight & choose 'Information'
gregg
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  • How do I correct it because at the bottom of the paint it says 1922 by 1700 or something stupid so you found it. – SidedTech Mar 05 '20 at 23:13
  • My first numbered items shows how to do it, please confirm that. It's possible a graphics driver or cable could also be causing it, but lets start with the basics of verifying what Windows has your resolution set to – gregg Mar 06 '20 at 03:46
0

Have you ever tried the shortcut Win + Shift + S and then click on Capture Full Screen? If not, try it, it could help.

Also, instead of relying on Paint, try to Win + Print Screen it and it saves the screenshot directly to images/screenshots

Or Win + W and then Capture Full Screen