0

I'm running Windows 10 v1903 and I can't update to v1909, with it producing error 0x80073712.

  • The solutions I've found on thus far don't work, including Reseting Windows and reinstalling Windows 10, but it still produces that error code when I try to update Windows.
  • Manually running Windows Update results in BSOD error UNEXPECTED_KERNEL_MODE_TRAP after the update reaches 10% - 15% complete

Does anyone know how to solve this problem?

JW0914
  • 7,052
  • 7
  • 27
  • 48
Tech Expert Wizard
  • 129
  • 13
  • That error code means some component / driver is missing. Update BIOS and ALL drivers using the Manufacturer's Driver update app. Restart and try updating again – John Oct 04 '20 at 13:39
  • 1
    While @teckie_boy's answer is on the right path, please issue the following, _in the order listed_, while connected to the internet: `Dism /Online /Cleanup-Image /StartComponentCleanup` → `Dism /Online /Cleanup-Image /RestoreHealth` → Reboot → `Sfc /ScanNow` → Reboot → Retry update _(see [this](https://superuser.com/q/1579030/529800) answer for more information)_ – JW0914 Oct 19 '20 at 13:43
  • 1
    See the link to the answer in my comment above, boot to WinRE and run the offline versions of those commands _(listed in the linked-to answer)_. Out of curiosity, why not just download the most recent Windows ISO via Microsoft's Windows Media Creation tool, extract the ISO, then run `setup.exe` while booted to Windows, choosing to keep all files and settings? – JW0914 Oct 19 '20 at 15:24
  • 1
    A Reset is not a Windows install, it resets the installed version back to OOBE using the Component Store [`%WinDir%\WinSxS`] in ≥v1809 _(in ≤v1803, it uses an `install.ed`/`install.wim`)_. Running an in-place upgrade by launching a Windows ISO's `setup.exe` while booted to Windows bypasses issues that can cause a version upgrade to fail via Windows Update _(if the ISO is the same version # as installed, it's a Repair Install)_. If @teckie_boy is correct about the BSOD being due to the Component Store, an in-place upgrade should work after running an offline `/StartComponentCleanup` from WinRE. – JW0914 Oct 19 '20 at 15:43
  • Let us [continue this discussion in chat](https://chat.stackexchange.com/rooms/115267/discussion-between-jw0914-and-the-tech-expert-guy). – JW0914 Oct 19 '20 at 15:50
  • @JW0914 I still can't perform minor updates (such as the 2020-10 Cumulative Update for .NET Framework for Windows 10 Update 2004 and the 2020-10 Security Update for Adobe Flash Player), and it's the same error code: 0x80073712. Do you know how to solve the problem? Thanks! – Tech Expert Wizard Oct 20 '20 at 11:30
  • 1
    Please do the same thing I recommended [yesterday](https://superuser.com/questions/1590678/i-cant-update-to-windows-10-version-1909-error-code-0x80073712-and-resetting?noredirect=1#comment2431354_1590678). If you are unable to do so while booted to Windows, please boot to WinRE and use the steps in the answer I previously linked to run the offline commands, running them in the order listed [#1 - #5]. – JW0914 Oct 20 '20 at 11:32
  • @TheTechExpertGuy Please use the chat link, as comments aren't for conversation – JW0914 Oct 22 '20 at 11:33

2 Answers2

0

Error code 0x80073712 means ERROR_SXS_COMPONENT_STORE_CORRUPT:

  1. WinKey → Type cmd → Run as administrator
  2. Sfc /ScanNow

  3. Dism /Online /Cleanup-Image /RestoreHealth

If you get an error message after executing one of the commands, please update your question.

Tekkie_Boy
  • 177
  • 1
  • 2
  • 10
  • 2
    The commands are inversed, as `SFC` relies upon `/RestoreHealth` - for more information, see [this](https://superuser.com/q/1579030/529800) answer _(`/StartComponentCleanup` should also be run prior to executing `/RestoreHealth`)_ – JW0914 Oct 19 '20 at 13:26
0

The Dism command did not work for me, but this did (and it's much quicker), and usually Sfc /ScanNow is overkill and takes forever

  1. (in cmd as admin type) net stop wuauserv
  2. delete all contents of this folder (update are downloaded here, one of them could be corrupted):     C:\Windows\SoftwareDistribution\Download (find and close the handles of the one you can't delete).
  3. (in cmd) net start wuauserv
  4. Set your sleep power setting to never, and let your pc run the whole night (some update need more than 8 hours of downloading)
JinSnow
  • 774
  • 11
  • 25
  • 1
    You're misunderstanding what `Dism` and `Sfc` do - Windows Update relies upon the Component Store, which is what the `/Cleanup-Image` parameter manages _(I cover this in more depth [here](https://superuser.com/a/1579031/529800))_. The Windows Update Troubleshooter will kill & restart the Windows Update required services, however it doesn't initiate management of the component store, so if the Troubleshooter doesn't resolve an issue, it's always a good idea to rule out the Component Store by first cleaning it [`/StartComponentCleanup`], then checking for corruption within it [`/RestoreHealth`] – JW0914 Feb 02 '22 at 13:17
  • Thanks for your comment! You are right, I'm misunderstanding them. (And my solution did not work, I'm trying your) – JinSnow Feb 02 '22 at 20:20
  • I'm not sure if cleaning the Component Store and checking it for corruption before re-running Windows Update will work, but if not, at least that's been ruled out. Just to verify, are you receiving the exact same error number in the OP's question? – JW0914 Feb 02 '22 at 21:32
  • Yes I have the same error (0x80073712). And it did not work (`The source files could not be found`). But I just noticed it's an "optional quality update", so it might not fit on my PC. – JinSnow Feb 03 '22 at 07:18
  • Were you connected to the internet when you ran `/RestoreHealth`? If so, and `Dism` produced the source files error, perform a repair install of Windows – JW0914 Feb 03 '22 at 09:41
  • @JW0914 yes I was connected to the internet. – JinSnow Feb 03 '22 at 15:33
  • Thanks for your answer but I don't have the problem anymore so I can't try it. – Tech Expert Wizard Feb 03 '22 at 19:43