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I have been having a nasty problem on my Windows 11 for a few weeks. Where Windows will take over 7 minutes to shutdown. I have an NVMe drive for Windows, and it boots to a fully functional windows in less than a minute or so. But the shutdown is taking a very long time.

I have tried everything I could find. Including multiple suggestions, like:

  • HungAppTimeout to 1000
  • WaitToKillAppTimeout to 2000
  • AutoEndTasks to 1
  • ClearPageFileAtShutdown to 0
  • turning off windows fast boot, including my motherboard fast boot option (MSI)
  • enabling detailed shutdown messaging on Windows. And all it shows for 7 minutes is "shutting down" or "restarting".

I've even gone through this thread as well, How can I identify the culprit of my slow Windows shutdown?, to enable a log and run windows performance analyzer, and I couldn't find the problem. As I can't read the log file properly. I've added a screenshot of the closest I can think of what the problem might be:

Disk usage

Destroy666
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AdeptusAstartes
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  • Try shutting down all open apps including saving all docs until only services are running. Then shut down. Any change? You may find an errant App. – John Jun 07 '23 at 23:38
  • I have shut them all down, from steam, onedrive, boom3d, msi, masterplus(coolermaster rgb controller) , the browsers, icue, and everything i could find, or think of. And nothing. I did notice once, a week ago, when I turned off the computer as soon as it booted to windows that it shutdown fast. I thought it was something running, but I closed it all before and still no-go. Thanks for the reply! – AdeptusAstartes Jun 08 '23 at 03:18

1 Answers1

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Since you have closed all apps and Windows 11 still takes a long time to shut down, it is time to consider repair options.

(1) Test the hardware: Get the computer manufacturer's Hardware Diagnostic App and look for hardware issues (memory and main disk especially).

(2) Run DISM / SFC which is the simple initial repair:

(i) Open cmd.exe with Run as Administrator.

(ii) DISM.exe /Online /Cleanup-image /StartComponentCleanup

(iii) DISM.exe /Online /Cleanup-Image /Restorehealth

(iv) SFC /SCANNOW

(v) Restart when all the above is complete and test.

(3) If slow shut down remains, run a Windows 11 Repair Install:

Go to the Windows Media Creation Link

https://www.microsoft.com/en-us/software-download/windows11

Windows 11 is running, so click on the Download button (not Upgrade Button) and select Download. Run the downloaded file (double click on it). You will need a USB key as running the download creates a USB Key. Run Setup on the USB Key. This will launch the Repair. Proceed normally answering the prompts. The default Keep prompt is to Keep Everything.

(4) If issues remain and the hardware is OK, then there are more serious operating system errors and / or the Windows User Profile is damaged.

In either case, the most practical way forward is to completely back up and reinstall Windows 11.

I have 2 production Windows 11 Pro machines a 1 Windows 11 Pro insider machine and shut down is not a problem.

John
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  • Is this option the one that creates a windows.old folder on C:\ with all the programs inside, including the user profiles? I tried with a new user profile, but the problem remained. Thank you again for the reply. Do you understand or know how to properly read/interpret an .etl file? I did try the dism and sfc suggestion above. But haven't turned off the pc yet to test. But I assume it won't work. Will update if it does. – AdeptusAstartes Jun 09 '23 at 01:16
  • A Repair Install with Keep Everything creates windows.old and puts you back where you were. Step 4 requires backing everything up prior to reinstalling Windows. – John Jun 09 '23 at 01:18
  • Ah, so the repair install leaves everything as is, and just repairs windows? Leaving the programs and profile files where they are? Because I don't think I can afford the time or the problems if it all moves to windows.old, then having to move, manually, everything back to where it was... – AdeptusAstartes Jun 09 '23 at 03:20
  • Yes. And if Repair Install fixes the slow shutdown - great. If not then reinstall is the only option. Repair Install cannot fix a damaged User Profile either. – John Jun 09 '23 at 10:47
  • Thank you for the help. It was hell dealing with this. I tried the repair-upgrade first, but the problem persisted. Decided to reinstall windows 11. And the problem was gone. After hours of installing the stuff I need, and testing the problem then returned. Turns out it was Boom3D driver. I disabled and uninstalled it, and the problem was gone. After saturday testing to make sure, so far the problem is not here. Hope it continues this way. – AdeptusAstartes Jun 11 '23 at 18:55
  • You may now wish to acknowledge my answer as it has solved your issue. – John Jun 11 '23 at 19:20
  • Oh, found the icon to do that. Sorry for not doing it before. haha Thank you again for the help. Thought upvoting was the only action required. – AdeptusAstartes Jun 12 '23 at 02:45