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Computer is infected by a virus or a malware, what do I do now?
McAfee put its anti-virus software on my computer, and it will only let me get on facebook after I pay big money to take it off! What can I do to get rid of it?
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Burgi
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brenda kuhn
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1Please follow the steps there. If they don't work for you, report back with more details of what you've tried. – slhck Dec 22 '11 at 18:42
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2@slhck Brenda seems to have the opposite problem; too much antivirus and no virus. Unless this is a virus posing as McAfee, which actually wouldn't surprise me at all. – Pops Dec 22 '11 at 18:48
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OMG NO FACEBOOK!??!?! OH NOOOOZ, now what are you going to do???? ;) McAfee wouldn't put it on there; either you did, someone that worked on your computer did, it came with the computer, or it's Malware pretending to be McAfee. Have you tried Add/Remove Programs to uninstall it? – Ƭᴇcʜιᴇ007 Dec 22 '11 at 18:48
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@LordTorgamus Malware pretending to be McAfee sounds reasonable. I think the procedure to get rid of it is the same though. Brenda, did you ever actively install McAfee? Do you know you installed a genuine version? – slhck Dec 22 '11 at 18:51
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1Yeah, Mcafee isn't going to charge you to get on facebook... But a fake AV program may... If this is your home PC and you didn't put it there, then you most likely have malware pretending to be AV software. – Supercereal Dec 22 '11 at 18:55
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Is it something like [this](http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012)? I think a new type of that virus was just released, as I had to remove it from my cousin's computer last night. – SaintWacko Dec 22 '11 at 19:23
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It looks like you don’t have McAfee, but some sort of fake scareware. Try MS Safety Scanner to get rid of it.
kinokijuf
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Better to use MS offline scanner boot media...http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline – Moab Dec 23 '11 at 02:39