Blue Screen: Driver_Irql_not_less_or_Equal and System_Service_Exception

Question

The following two blue screens happened on my computer recently. They both displayed two different messages:

1) Driver_Irql_not_less_or_Equal 2) System_Service_exception

After the first one, ran an anti-virus and anti-malware but the second blue screen happened (OS: Windows 7 Ultimate Service Pack 1).

I have checked several websites but could not find a solution yet.

Blue Scrren 1

BlueScreen 2

Lets start by you reading some basic ways to figure out what might be causing it and using some tools to expand the information you have provied. http://superuser.com/questions/28448/how-to-diagnose-blue-screens-in-windows-7-64bit?rq=1 The underline cause per the Microsoft documentation is a driver. Be sure you attampt to load Windows so netw5s64.sys isn't used ( provided thats not a required system Windows file ). I had no problem finding the cause of your BSOD: http://www.sevenforums.com/bsod-help-support/248407-bsod-driver_irql_not_less_or_equal-netw5s64.html — Ramhound, Oct 29 '13 at 16:27

magicandre1981 · Accepted Answer · 2013-11-10T07:21:26.753

The netw5s64.sys is an Intel Wifi driver. So get the latest driver from Intel and look if this fixes it.

The new dump shows that it can be caused by Avast (aswSnx.sys):

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002f59990, Address of the instruction which caused the bugcheck
Arg3: fffff8800b568130, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80002f2043a to fffff80002f59990

STACK_TEXT:  
nt!KeBugCheckEx
nt!KiBugCheckDispatch
nt!KiSystemServiceHandler
nt!RtlpExecuteHandlerForException
nt!RtlDispatchException
nt!KiDispatchException
nt!KiExceptionDispatch
nt!KiPageFault
nt!RtlCompareUnicodeStrings
nt!RtlCompareUnicodeString
aswSnx
0x0


IMAGE_NAME:  aswSnx.sys

FAILURE_BUCKET_ID:  X64_0x3B_aswSnx+2cb3a

BUCKET_ID:  X64_0x3B_aswSnx+2cb3a

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_aswsnx+2cb3a

    Loaded symbol image file: aswSnx.sys
    Image path: \??\C:\Windows\system32\drivers\aswSnx.sys
    Image name: aswSnx.sys
    Timestamp:        Mon Oct 14 19:01:10 2013

ntoskrnl.exe ntoskrnl.exe+594a0 fffff800`03a12000 fffff800`03ff7000 0x005e5000 0x521ea035 29/08/2013 01:13:25 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18247 (win7sp1_gdr.130828-1532) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe — Arthur Mamou-Mani, Oct 30 '13 at 11:52
@ArthurMamou-Mani this doesn't help. I need the real DMP files. upload them (skydrive, dropbox) — magicandre1981, Oct 30 '13 at 18:39
please see dmp file here: https://www.dropbox.com/s/9pkq3mi4jm6w03e/110913-19328-01.dmp — Arthur Mamou-Mani, Nov 09 '13 at 22:25

Blue Screen: Driver_Irql_not_less_or_Equal and System_Service_Exception

1 Answers1