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I have HP DeskJet 2540 series. At first, it printed everything but since a few days ago, it doesn't print anymore from Word or PDF files except from the Chrome browser.

The driver is up to date and I have tried to use a tool from HP's site to fix the printer problem with no result.

System: Windows 7 64-bit. I hope I can find the answer here.

hiemo
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  • What happens when you try to print, do you see the job in the spool? Have you tried uninstalling and reinstalling the printer? – prmths Jan 23 '14 at 22:33
  • nothing happens, the icon in the notification area shows 0 documents pending. – hiemo Jan 23 '14 at 22:47
  • and yes I have uninstaaled and reinstalled the driver again with the same result. – hiemo Jan 23 '14 at 22:50
  • Have you checked to see if the default printer in word and your PDF software is the one you think it is? Could be that you are printing to another printer. – cliff2310 Jan 23 '14 at 23:22
  • It s the default, but I have discovered something important, I have made another windows account and tried to print from it and there was no problem, everything was okay, but the problem is still in my account!! – hiemo Jan 23 '14 at 23:38
  • I'd guess the printer is not being completely removed from windows when you uninstall. Refer to [this question](http://superuser.com/questions/525155/how-to-completely-remove-printer-from-windows-7) for an explanation of how to fully remove the printer. I think if it works in another profile, you'll find it's likely driver related. – prmths Jan 24 '14 at 01:02

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Likewise I could print test reports etc but not MS documents. I simply uninstalled the HP 2540 software (did not reinstall) and then went back and added printer and bingo it worked. Looks like it's the software that trips the system up (Windows 8)

Drew
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