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I am having trouble connecting to the Internet with Google Chrome, even though IE works just fine and so does a bunch of other software. Chrome seems to work well on other accounts on the same computer (although I am not sure it is the same executable). On my account, trying to access google.com I get the error message Unable to connect to the Internet.

I am running Windows 7, and just upgraded to Chrome ver. 37.0.2062.103 m.

I saw the answers on the web asking to clear Automatically detect settings option in the LAN settings, tried it and it does not work with it checked or unchecked (I don't have a proxy server or a configuration script, and IE seems to be running from exactly the same LAN Settings).

This question may be related, but does not seem to help much.

Thank you very much for your help.

UPDATE

  • tried uninstalling, restarting and installing the admin version for all accounts; now the new version cannot connect to the Internet for all users.
  • tried the first suggestion in the comments below - removed user profile, disabled extensions, started in incognito mode - all to no avail.

UPDATE 2 [Oct.3,2014] - uninstalled, removed the %APPDATA% subdir, installed back, rebooted, still does not work. Remote one still works ok.

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gt6989b
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  • Start Chrome [with extensions disabled](https://superuser.com/questions/254579/how-to-open-google-chrome-with-extensions-disabled-turned-off) and see if that works? Alternatively, install [New Chrome Session](https://bitbucket.org/bradisbell/new-chrome-session/downloads) and use the script to start a brand new session of Google Chrome with no customization and see if that works (the loss of customization is not permanent) – Vinayak Sep 03 '14 at 01:08
  • @Vinayak first one didn't work. should I try second one or other suggestions? please see the posted update... thanks – gt6989b Sep 03 '14 at 01:32
  • When you say you removed user profile, do you mean you deleted the %appdata%\..\Local\Google\Chrome\User Data\Default\ folder? If not, you might want to try the second option too. – Vinayak Sep 03 '14 at 01:36
  • @Vinayak tried second option, does not work either - starts Chrome with 2 tabs, both show "cannot connect to the Internet" – gt6989b Sep 03 '14 at 01:47
  • This is probably not the solution you're looking for, but you might want to try the [portable version of Google Chrome](http://portableapps.com/apps/internet/google_chrome_portable) until someone figures this out. – Vinayak Sep 03 '14 at 01:50
  • @Vinayak portable version is a work-around, please feel free to post as an answer, I will gladly upvote it and perhaps accept if nothing else shows up – gt6989b Sep 03 '14 at 03:33
  • If the portable version worked for you, then I guess you should try deleting this folder: ***%appdata%\..\Local\Google\Chrome\User Data\Default\*** (make a backup copy, just in case) and start Google Chrome. You'll lose all your customization, history, bookmarks, etc. unless they were synced with Google's servers. – Vinayak Sep 03 '14 at 04:51
  • @Vinayak see latest update, tried could not make it work either – gt6989b Oct 03 '14 at 19:25
  • what did you mean by "Remote one still works ok?" – Vinayak Oct 03 '14 at 20:59
  • @Vinayak The Remote version of the Google Chrome works ok (the one that apparently does not use %APPDATA% and perhaps a bunch of other things). – gt6989b Oct 06 '14 at 21:17
  • That's the portable version of Google Chrome, actually. Could you open this page: `chrome://conflicts` and see if Chrome detects any conflicts there? Also visit `chrome://policy` and let me know what you see there. – Vinayak Oct 06 '14 at 22:08
  • Any chance you have antivirus or a firewall on the account? You could try disabling it temporarily and see if Chrome works then. My thinking is that you clicked a popup at one point which blocked chrome and not other browsers from accessing the web. Although I would expect it would have affected the others users on your machine. – Brian Folan Oct 03 '14 at 19:49

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