10

I've just upgraded to Windows 10 from Windows 8.1, but after upgrading I can't connect to the Internet. I select my Wi-Fi network and click "Connect". Even though it says it's connected, I cannot open any page and the troubleshoot helper says that I'm not connected to any network.

How can I fix this?

Peter Mortensen
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Cornwell
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  • Is your WiFi protected with a password? Did you enter it correctly? – DeleteMe Jul 30 '15 at 09:47
  • @NoneOfYourBusiness Yes, I've entered it correctly. Windows says it's connected. – Cornwell Jul 30 '15 at 09:53
  • Can you ping the gateway? e.g. ping 192.168.1.1 – DeleteMe Jul 30 '15 at 10:21
  • Good to see this question and answer solve a few issues others had, original thought it was a specific configuration I had when experienced this that was a virtual Wifi-bridge with the problem until I spotted these options were changed! – RoguePlanetoid Aug 06 '15 at 15:21
  • I have a similar issue. Pls see http://superuser.com/questions/1023244/windows-10-wifi-connection-drops-throughput-issue – kp91 Jan 18 '16 at 14:41

2 Answers2

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Make sure the IPv4 and IPv6 protocols are enabled:

  • Go to Advanced Network settings
  • Go to Network and Sharing Centre

  • Go to Change Adapter Settings

    Network

  • Select Properties for the Wifi Adapter (right-click your connection):

  • Make sure the IPv4 and IPv6 protocols are selected

I also couldn't connect to internet after upgrading and found that these had been disabled. Once enabled you should be able to connect.

Arjan
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RoguePlanetoid
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    That solved it! Thank you. Not sure why Windows disabled all of those during upgrade, must be some sort of bug. – Cornwell Jul 30 '15 at 10:29
  • Great glad that worked - I had no idea why it did that it was seemly connected fine but getting no internet, was very strange until I checked this! – RoguePlanetoid Jul 30 '15 at 10:31
  • @RoguePlanetoid all these options are enabled on my HP EliteBook 840 G2 running Win 10 (21H2 OS Build 19044.1415) with Intel Dual Band Wireless-N 7265 WiFi card but still it is not able to connect to the SSID on TP-Link Archer C80 AC1900 router but it connects to the SSIS on Netgear R6220 AC1200. – Prabhat Dec 17 '21 at 17:45
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After sleepless weekend got rid of this problem. It is Bitdefender TS in my case. Uninstalled it and Internet came back in a flash. Also updated all drivers for my Mobo Gigabyte D3H B85M from official site to Windows 10. Re-install latest version of Bitdefender TS. All fine now. Thank God.

Lakhi
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  • So you updated *all* your drivers, and you still argue that it's Bitdefender TS (a.k.a. "total security") that was the culprit? You should have had a look at the answer above before you updated the drivers. It might have saved you at least one good night's sleep. Because when you re-installed drivers, one or several of your network devices may have become enabled (if they were previously disabled). – Samir Aug 04 '15 at 11:06
  • I know I'm a bit late, but I just wanted to say thanks, this solution did work for me (I was also connected but with no internet). My problem was the Comodo firewall; right after I uninstalled and restarted, the internet was working fine. – qwersjc Jan 03 '16 at 16:13
  • It was ESET for me. Looks like anti-virus/firewall programs can have compatibility issues. – totymedli Mar 25 '16 at 01:21
  • For me it was Avast! It is recommended to remove anti-virus of all types as one of the steps to trouble shoot this. I didn't do anything with the drivers; I just read a bunch and picked the least harmful, easiest solution first (after ipconfig, other simple trouble shooting steps). – rholmes Mar 26 '16 at 19:05