8

As the title says, I upgraded from Windows 8 to Windows 10 and now the multitouch no longer works. The Asus website doesn't appear to have drivers for Windows 8 or 10 (although the Windows 7 drivers worked for Windows 8.) No such luck for Windows 10.

Anybody have any luck with this? It's driving me crazy.

EDIT:

To the person who suggested this question was a duplicate - this laptop does not use a synaptic touchpad. When I try to install the drivers for the synaptic touchpad I get an error "Synaptic device not found."

Hennes
  • 64,768
  • 7
  • 111
  • 168
codedude
  • 441
  • 2
  • 9
  • 21
  • possible duplicate of [Windows 10 on asus x44h touchpad scolling not working](http://superuser.com/questions/947914/windows-10-on-asus-x44h-touchpad-scolling-not-working) – DavidPostill Aug 09 '15 at 16:02
  • @DavidPostill nope. I have a different touchpad driver. See my edits. – codedude Aug 09 '15 at 18:13

2 Answers2

6

I had the same problem, and here's what seems to have solved the problem.

First, I went into the Control Panel (It's in File Explorer from the Start Menu), and I went into Programs and then Uninstall Programs. I scrolled down to the Elan Touchpad program, and when I right-clicked, it allowed me to update the program.

Second, I uninstalled the Asus Smart Gesture program. I downloaded the update for the driver from here: http://support.asus.com/Download.aspx?SLanguage=en&m=smart+gesture (choose the Windows 10 version), and I installed the update.

As far as I can tell, this has restored the touchpad, and I can use smart gestures to scroll and change the magnification.

I hope this helps.

Mark
  • 76
  • 1
  • The given URL is no longer found. There's http://web.archive.org/web/20140705135548/http://support.asus.com:80/Download.aspx?SLanguage=en&m=smart+gesture but the operating system selection menu, in that capture of the page, does not work. http://www.asus.com/Notebooks/ASUS-ZenBook-UX31A/HelpDesk_Download/ may offer what's required. – Graham Perrin Jun 05 '16 at 08:52
  • Try this url: https://www.asus.com/support/faq/1009613 it has a link to download Asus Smart Gesture towards the bottom of the page. – Jereme Jul 28 '16 at 16:34
0

I've had problems with the touchpad too since I upgraded to win10. Contacted Asus support and was told ux31a is not and will not be a win10 compatible device. They recommended not to update to win10...

user486468
  • 1