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When you right click on your username in Windows 10, at least for me, the whole Start Menu suddenly closes (by either waiting around or moving your mouse around. you also can't click on anything) Why this is happening is beyond me.

I know I could sign out using Windows Key+X or switch using using Ctrl+Alt+Delete but I think it's really handy being able to easily switch to another other user (in my case, a user called "Development"). Basically. I want to fix this and I want it to work.

I've found absolutely nothing remotely related to my problem online, and it's happening on newly created users as well.

ShellExperienceHost.exe crashes every time. The event log is below:

Log Name:      Application
Source:        Application Error
Date:          10/23/2015 12:30:48 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Jordan-Desktop
Description:
Faulting application name: ShellExperienceHost.exe, version: 10.0.10240.16515, time stamp: 0x55fa599a
Faulting module name: StartUI.dll, version: 10.0.10240.16515, time stamp: 0x55fa5463
Exception code: 0x80000003
Fault offset: 0x00000000001c01cb
Faulting process id: 0xd6c
Faulting application start time: 0x01d10d4b5b06e206
Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
Faulting module path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\StartUI.dll
Report Id: 8e43e43b-a845-4d31-840e-5f5ff6c39a82
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.10240.16384_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-23T04:30:48.000000000Z" />
    <EventRecordID>9249</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Jordan-Desktop</Computer>
    <Security />
  </System>
  <EventData>
    <Data>ShellExperienceHost.exe</Data>
    <Data>10.0.10240.16515</Data>
    <Data>55fa599a</Data>
    <Data>StartUI.dll</Data>
    <Data>10.0.10240.16515</Data>
    <Data>55fa5463</Data>
    <Data>80000003</Data>
    <Data>00000000001c01cb</Data>
    <Data>d6c</Data>
    <Data>01d10d4b5b06e206</Data>
    <Data>C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe</Data>
    <Data>C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\StartUI.dll</Data>
    <Data>8e43e43b-a845-4d31-840e-5f5ff6c39a82</Data>
    <Data>Microsoft.Windows.ShellExperienceHost_10.0.10240.16384_neutral_neutral_cw5n1h2txyewy</Data>
    <Data>App</Data>
  </EventData>
</Event>

Running the System Maintenance troubleshooter didn't work. The results are below:

I generated a crash dump of ShellExperienceHost.exe. [ Download here ]

Insane
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    I saw this problem on a machine that had an old version of WordPoint translation software. Do you have any software on your machine that tries to intercept mouse hover position over other windows? – Moshe Katz Oct 23 '15 at 04:13
  • I combed through and [didn't see anything](https://pastebin.com/AVtPUaHU) that stuck out. I'm glad you said that though because it seems like a step in the right direction. – Insane Oct 23 '15 at 04:22
  • Can you reproduce the perform if the computer is running in Safe Mode? That could narrow it down to whether it is a driver problem, a hardware problem, or a program that is running. – Moshe Katz Oct 23 '15 at 04:26
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    look in event log if the shellexperiencehost.exe crashed. if es, post the error message – magicandre1981 Oct 23 '15 at 04:26
  • @magicandre1981 It did and it crashes every time I do it. ([Full log](https://pastebin.com/arekcBNh)) – Insane Oct 23 '15 at 04:31
  • @MosheKatz It happens in Safe Mode. And ShellExperienceHost.exe crashed again. Here's the [full event log](https://pastebin.com/anFau5iz) for when it happened in safe mode. (Not sure if the event log makes a difference in safe mode or out) – Insane Oct 23 '15 at 04:37
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    I assume build 10240 but somebody was running a 2 month old expired build yesterday and asked how to move past it. So what build of Windows 10 are you using? – Ramhound Oct 23 '15 at 12:10
  • @Ramhound All of the file versions listed in the linked event log say 10240. – Moshe Katz Oct 23 '15 at 12:35
  • I cannot access pastebin at my current location. I would appreciate in the future for questions like that just to be answered and more importantly added into the question itself. – Ramhound Oct 23 '15 at 12:37
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    Have you tried running *System Maintenance troubleshooter*? A Microsoft Answers post suggests doing that for this problem. 1) Press **Win** + **X** keys, then click *Control Panel*. 2) Click *Troubleshooting*. (If you don't see this option, click *View By* and choose *Small Icons*). 3) Click *View all*. 4) Click *System Maintenance*. 5) Click *Next* and follow the instructions. – Moshe Katz Oct 23 '15 at 12:46
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    ok, I need a crash dump to see more details. Follow the steps from here: http://pastebin.com/tU3Agf5M and share the generated dmp (compressed) files. – magicandre1981 Oct 23 '15 at 15:48
  • Will report back probably tomorrow. Thanks all – Insane Oct 24 '15 at 01:55
  • were you able to capture a crash dump? – magicandre1981 Oct 25 '15 at 07:16
  • @MosheKatz check edited post with results of the troubleshooter – Insane Oct 27 '15 at 02:27
  • @magicandre1981 check edited post for the dump – Insane Oct 27 '15 at 02:27
  • @Ramhound and yes, 10240 is my build. is this not current? – Insane Oct 27 '15 at 02:31
  • I can't see any useful thing from the dump. The error code means Breakpoint, so some debug code is triggered. Others also have this crash: http://answers.microsoft.com/en-us/windows/forum/windows_10-start/my-start-menu-is-closing-after-click-on-the-user/a5e0b7fc-9866-4768-a70c-912f343da742 In November, Microsoft releases a new Win10 Build (TH2) with fixes and new features. Wait for this update and test it again. I hate the new start menu and in my VM I use **StartIsBack++**: http://superuser.com/a/946675/174557 – magicandre1981 Oct 27 '15 at 05:08
  • adding a **bounty** won't help. We can't fix a bug in the Microsoft code. – magicandre1981 Oct 31 '15 at 08:09
  • @magicandre1981 meh – Insane Oct 31 '15 at 09:17
  • make a system image, join the Insider Program and try the latest Insider Build. Maybe this fixes the issue – magicandre1981 Oct 31 '15 at 13:30

0 Answers0