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OTRS (Open-source Ticket Request System) is constantly using 15 to 20% of my CPU, making my passive cooling computer too hot. How do I remove it? The daemon name is otrs.Daemon.pl in the Task Manager.

Also, is it safe to do so ? My understanding is that it is used to report troubles back to Ubuntu, but in this case it is the trouble.

For the moment, I simply pause the task in the Task Manager, and the CPU usage drops back to 0-5% keeping the computer at pretty low temperatures.

karel
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Polypheme
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    What is OTRS? Would it be the "Open Ticket Request System"? – redseven Aug 02 '18 at 16:24
  • Yes it is, from what I understand. The daemon name is : otrs.Daemon.pl in the task manager. – Polypheme Aug 02 '18 at 16:37
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    How did you install it? The binaries are not seeded in Ubuntu, so it shouldn't be installed by default. – dobey Aug 02 '18 at 16:47
  • I have no memory installing it, but maybe you're right. Does that mean I can safely remove it ? – Polypheme Aug 02 '18 at 17:14
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    Well that's a decision only you can make. But simply removing the `otrs` or `otrs2` package should do (not sure what you installed). If something else gets removed with it, apt will tell you and ask you for confirmation first. – dobey Aug 02 '18 at 17:19
  • I was unable to remove otrs, not even find it, because it was otrs2 installed. I have probably installed it ages ago and forgot about it, and it's been using CPU for years... Now I have been able to remove it. Thank you @dobey you helped me on this. – Polypheme Aug 02 '18 at 17:27
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    you can add an answer below explaining how you solved the problem :) – Zanna Aug 02 '18 at 20:01

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To remove OTRS (The "Open Ticket Request System") that was using too much CPU, I had to remove the package otrs2 using this command :

sudo apt remove otrs2

The trick was that I was looking for an "otrs" package which was not present and nothing led me to find out the package name was "otrs2". User @dobey gave me the solution, thank you.

It is totally safe to remove otrs, Ubuntu does not depend on it.

Polypheme
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