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Questions tagged [otrs]

7 questions
2
votes
2 answers

Perl .pl file downloads instead of being executed

I'm trying to get OTRS 4.0 working on Ubuntu 14.04. I've followed all instructions to install from source. When I open the site (localhost/otrs/index.pl), an empty .pl-file is served for download. Apparently Apache finds the index.pl, but does not…
SPRBRN
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vote
1 answer

How to remove OTRS ? (as it uses 20% CPU)

OTRS (Open-source Ticket Request System) is constantly using 15 to 20% of my CPU, making my passive cooling computer too hot. How do I remove it? The daemon name is otrs.Daemon.pl in the Task Manager. Also, is it safe to do so ? My understanding is…
Polypheme
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0
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1 answer

OTRS .opm package installation fails with error?

Scenario: I have downloaded the complete installation file of ITSM after a successful installation of OTRS/HelpDesk. When i go to admin panal @ http://localhost/otrs/index.pl?Action=AdminPackageManager and give a path of the OPM file downloaded…
Hrish
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2 answers

How do i completely remove otrs and fix my previous localhost

I followed a guide on how to install and configure otrs, it didn't work. Now When I tip in Firefox localhost it cannot connect to it. I tried to remove everything, but still no luck. I removed everything in the folder /opt/otrs* I put a # in front…
blade19899
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1 answer

otrs gives an "Sub-process /usr/bin/dpkg returned an error code (1)"

I installed otrs like so: sudo apt-get install otrs And in the end it gave me this error below. Setting otrs2 (3.1.7 + dfsg1-5) ... dbconfig-common: writing config to / etc/dbconfig-common/otrs2.conf Replacing config file / etc / OTRS / database.pm…
blade19899
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0
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0 answers

uploading local CA cert on Ubuntu OTRS

I have a microsoft windows AD CS server. we have a local ticket system on OTRS Ubuntu 20.04 we would like to use the web site internally over HTTPS. but I cannot see the connection is secure. I see the cert is installed on the web browser bar but it…
Adam K
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0
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1 answer

How do I configure OTRS to use the ITSM add-on packages I've installed?

I've got my OTRS system up and running and I now need to configure it to use the ITSM addons for Asset Management. I've downloaded and installed these packages using the OTRS Package Manager: As far as I understand, I now need to configure the…
Jurgen van Hoolwerff
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